Privacy Policy

TeamMate AI ("we", "us", "our") is operated by Chitra Tamilarasan as a sole trader, trading as TeamMate AI. Our Australian Business Number (ABN) is 51 577 509 798 and our business address is 45 Harding St, Hilbert WA 6112. For the purposes of the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles, Chitra Tamilarasan trading as TeamMate AI is the data controllerof the personal information described in this policy. This policy explains what personal information we handle, why we handle it, and the choices you have.

We collect only what we need to run the service:

• Account data: name, email, password hash, business name, trade/industry, phone, address, ABN.
• Content you create: customers, quotes, invoices, job notes, photos, voice recordings, SMS/call logs.
• Billing data: subscription plan and status. Payments are processed by Paddle.com Market Limited ("Paddle"), which acts as the Merchant of Record for all purchases. Paddle collects billing information (name, billing address, country, and payment method details) directly and we never see or store your full card number. Paddle's handling of that data is governed by the Paddle Privacy Notice.
• Technical data: IP address, browser type, device info, and basic usage analytics needed to keep the app secure and reliable.
• Cookies: a small number of essential cookies keep you signed in. See our Cookies page.

• To provide the core service (generate quotes, send SMS follow-ups, store customer records).
• To process AI requests you initiate (quote drafting, voice transcription, sales coaching).
• To bill you and manage your subscription.
• To provide support, prevent abuse, and comply with legal obligations.
• To improve reliability and performance (aggregated, de-identified usage only).

We do not sell your personal information. We do not use your customer data or content to train third-party AI models.

When you generate a quote, transcribe a voice note or use the AI assistant, the text or audio you submit is sent to our AI providers (currently Google Gemini via the Lovable AI Gateway, and OpenAI Whisper for transcription) solely to return a result to you. These providers process the request under their business terms and do not train their models on API content.

We share personal information only with the service providers we need to run TeamMate AI:

• Hosting & database: Supabase and Cloudflare (data stored in secure managed regions).
• Payments: Paddle.com Market Limited, which acts as the Merchant of Record and handles checkout, billing, tax, invoicing and refunds on our behalf.
• SMS & voice: Twilio / VAPI (only if you enable those features).
• AI models: as described in section 4.
• Team members: if you invite team members on the Business plan, they will see the shared account's customers, quotes and messages according to the role you give them.

We will disclose information if required by Australian law, court order or a valid regulatory request.

Data is stored on managed cloud infrastructure in the Asia-Pacific region where available. Some sub-processors (e.g. AI providers) may process data in the United States. All transfers use encrypted connections (TLS 1.2+).

We use row-level security at the database level so that every customer, quote and invoice is only visible to the account that owns it (and any team members that account has invited). Passwords are hashed, connections are encrypted end-to-end, and public quote links use unguessable long-random tokens.

We keep your data while your account is active. If you close your account we delete personal information within 30 days, except where we are legally required to retain it (for example, invoice records for tax purposes are retained for 5 years as required by Australian law).

Under the Australian Privacy Principles you have the right to:

• Access the personal information we hold about you.
• Correct information that is inaccurate or out-of-date (most fields are editable in Settings).
• Request deletion of your account and associated data.
• Export your data (customers, quotes and invoices can be exported as CSV from the app).
• Make a complaint about our handling of your information.

To exercise any of these rights, email supportteammateai@gmail.com. If you are not satisfied with our response you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

TeamMate AI is a business tool and is not intended for anyone under 16. We do not knowingly collect data from children.

We may update this policy from time to time. Material changes will be communicated by email or in-app notice before they take effect.

Privacy & support: supportteammateai@gmail.com
Postal address: Chitra Tamilarasan trading as TeamMate AI, 45 Harding St, Hilbert WA 6112